US and English-Canadian Transcripts

Your registrar should mail your paper transcripts to the following address:

PTCAS Transcript Processing Center
PO Box 9112
Watertown, MA 02471

We are not responsible for any materials lost in the mail or delays caused by the Registrar's Office. Express or certified mail does not guarantee faster processing or receipt.

Sending Transcripts Electronically

Please note that electronic transcripts are not the same as emailed transcripts. We cannot accept transcripts sent via email.

PTCAS only accepts electronic transcripts from Parchment and National Student Clearinghouse. If your school does not offer any of these services, your transcript must be sent by mail.

If your school requires that you use a service other than Parchment or National Student Clearinghouse, you should ask that service to mail the transcripts instead of sending them electronically. Since you cannot include the Transcript ID Form, you should include your full PTCAS ID number when entering the PTCAS mailing address.

When using any of these services, select PTCAS as the recipient. If you can't select PTCAS and instead are asked for an email address, your transcript must be sent by mail. Do not send your transcript to the PTCAS customer service email.

Parchment

Confirm that your school offers the Parchment service. If your school is not listed, your transcript must be sent by mail. If your school is listed, follow the instructions to proceed. Once your transcript is requested, it takes up to five business days for it to post to your application. If your transcript is not posted after this timeframe, contact Parchment directly to confirm the order was completed, then contact customer service.

National Student Clearinghouse

Confirm that your school offers the National Student Clearinghouse service. If you attended Geneva College or Geneva College Portage Learning, review their transcript guidelines before you order transcripts.

If your school is not listed, your transcript must be sent by mail. If your school is listed, complete the following:

1. From the menu bar, click Order–Track–Verify >Order a Transcript.
2. Enter the school you wish to order a transcript from, then click Continue.
3. Click Order Transcript.
4. Follow the prompts and enter the required information.
5. When selecting the recipient (i.e., Who are you sending your transcript to?), select Educational Organization, Application Service and Scholarships.
6. When entering recipient details, select PTCAS from the Select Organization drop-down, then enter the CAS Transcript ID. This ID is located in the PTCAS on-screen instructions when ordering electronic transcripts and below the barcode on the Transcript ID Form issued to you by PTCAS (the barcode is located in the upper right corner of this form). Note that in the Select Organization drop-down, PTCAS may be listed with an association name, such as in the example below.

Example:

If the Enter CAS Transcript ID field does not appear, then your transcript cannot be sent to PTCAS electronically.

Once your transcript is requested, it takes up to five business days for it to post to your application. If your transcript is not posted after this timeframe, contact PTCAS customer service to confirm the order was completed.

Please note that use of these services does not expedite the processing of transcripts.

Posting Delays

If your transcript has not posted within five business days, first contact your school to confirm that they sent your transcript. Additionally, the following scenarios can cause delayed application posting/processing and should be avoided whenever possible:

• A transcript is not accompanied by a Transcript ID Form or is accompanied by the incorrect form.
• A transcript is not addressed specifically to "PTCAS."
• A school you attended is missing from the Colleges Attended section. We cannot attach a transcript to your application unless the school is listed.
• An incorrect school name is listed in the Colleges Attended section. We cannot attach a transcript to your application until it is corrected.
• The name on a transcript cannot be found in the PTCAS database, either because your name changed, was misspelled on the transcript, was misspelled on the application, or you have not yet created your PTCAS account.

Rejected Transcripts

The following scenarios can cause transcripts to be rejected and should be avoided whenever possible:

• A transcript is unofficial, marked as student-issued, or is addressed to someone other than PTCAS.
• A transcript is missing pages or was severely damaged in the mail.
• A document received by PTCAS is not a transcript.
• An incorrect transcript was received; this can occur when another student at your school has the same or similar name and you did not provide enough information to the registrar when you requested your transcript. Be sure to provide your schools with as much information as possible so they can properly identify your records.

Closed Schools

If your school closed, you must confirm that your academic records can still be obtained. Review your school's website to learn if another school holds their academic records or contact the state licensing agency where your school was located to learn whether the state made arrangements to store the school's academic records. If your transcript is available, you must have it sent to PTCAS. If your transcript is no longer available, contact customer service.

Accessing Your Official Transcripts

As per the Family Educational Rights and Privacy Act (FERPA) of 1974, we cannot release official transcripts received by PTCAS to any third-party, including the applicant. Additionally, you cannot access official transcripts in the PTCAS application or full application PDF.

If you would like to have a copy of your official transcript, contact your registrar and send a transcript to yourself.

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2. • Sending Official Transcripts to PTCAS
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