Our local, friendly customer-service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.
If you need special accommodations or materials in another format, please contact us. We are happy to provide our documents in a format that works for you.
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Request Applied Behavior Analysis (ABA) Therapy
To request ABA therapy please call our direct ABA line at 1-844-225-8624
Current Apple Health (Medicaid) Members
Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Phone: 1-800-440-1561 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Prospective Apple Health (Medicaid) Members
Our enrollment team is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Chat with one of our friendly, local enrollment specialists about any questions you may have.
Phone: 1-866-907-1904 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Current and Prospective Medicare Members
Our customer service and enrollment team is available seven days a week, from 8:00 a.m. to 8:00 p.m. Chat with a licensed Medicare expert about any questions you may have.
Current Member Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Prospective Member Phone: 1-800-944-1247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Apple Health Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Medicare Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
Apple Health Provider Phone: 1-800-440-1561 (TTY Relay: Dial 711)
Medicare Provider Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Nurse Advice Line
Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920 (TTY Relay: Dial 711)
Call for Language Assistance
We offer linguistic services in multiple languages at no cost to you.
This includes translations of written materials and interpreted customer service by phone.
Mental Health Crisis Numbers
Crisis contacts are available 24/7. If you are in distress and need help, call a crisis helpline.
National Crisis Helpline: 1-800-273-8255
Behavioral Health and Patient Review & Coordination Numbers
Behavioral Health Technical and Referral Assistance: 1-800-440-1561
Patient Review and Coordination Program: 1-866-907-1902
We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any issues below.
Learn more about our mission to provide quality care to everyone in the community. Search for open jobs.
Community Health Plan of Washington (CHPW) was founded in 1992 by Washington’s community health centers. CHPW is committed to Washington's health. To enroll in a Community Health Plan of Washington Apple Health (Medicaid), Medicare Advantage, or Individual & Family Cascade Select plans, you must be eligible and live in the service areas. This is not a complete description of benefit. Please contact us for more information.
Language assistance services, including interpreters and translation of printed materials, are available free of charge.
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